Terms and conditions

Payments made using the online booking system are by bank transfer, paypal or cheque. If you would prefer to book using a credit card then you are welcome to use the holiday lettings site, Airbnb or owners direct but they will charge you a booking fee of up to 20%. I can provide details for a bank transfer by email or over the phone or you can send a cheque made payable to the owner, Kate Kirsopp-Reed Nutwell View, Old Town Farm, Otterburn. Newcastle on-Tyne NE19 1JZ .

 

If in doubt about anything, it is always best to give a quick call before making an online booking 07742 520408 or 01830 520229

 

If you are booking from outside the UK please send an email to the address below and I will send you an IBAN number so that you can make an international bank transfer.

 

A non-refundable deposit of £100 applies to all bookings. Payment in full should be paid one month before arrival (the owner will send a reminder).

 

Late bookings (less than 28 days before arrival) should be made in full at time of booking.

 

If a cancellation is made less than two weeks away from the date the booking commences then full payment is non-refundable, unless we can re-let the cottage, which we will of course endeavour to do.

 

If the cancellation is more than two weeks from the date the booking commences but less than 28 days we will ask you to pay £200, unless we can re-let the cottage.

 

If the cancellation is more than 28 days from the date the booking commences we will retain your non-refundable deposit of £100.

 

To make a cancellation please call Kate on 01830 520229 or 07742 520408 as soon as possible. We recommend that you purchase holiday insurance to cover any unexpected cost.

 

Check-in is on a Friday for weekly bookings. Short breaks run from Friday to Monday (2 or 3 nights) and Monday to Friday (4 nights). Children under 5 stay free of charge. There can be some flexibility with length of stay but friday is generally the changeover day

 

Check-out is generally 10am and check-in is between 2pm, if possible, and 8pm, unless requested otherwise.

 

Bookings are made and a contract between you and us comes into effect when we accept a reservation from you.

 

You must be able to enter into a legally binding contract and be over 18yrs to make a booking. We will confirm your reservation by email/phone call when we have received your deposit into our bank account. Until a deposit has been made a booking cannot be confirmed

 

One month prior to your arrival you must pay the balance in full – we will send you a reminder by email. When an online booking is confirmed you will receive an email, please keep this for access to online booking details if cancellation or amendment is necessary.

 

Dogs are accepted free of charge on condition that the house is hoovered on departure and left as found. Any damage due to dogs must be paid for on departure